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Pest Proofing with BOAZ PEST CONTROL

Pest Proofing with BOAZ PEST CONTROL

Article by Jed Silvestre, Pillar Magazine, Volume 7, 2014

Established in Bicol in 2009 and in Manila in 2012, BOAZ Pest Control is now one of the leading pest control service providers garnering a number of memberships from prestigious pest control and non-pest control organizations in the country such as the Pest Control Association of the Philippines (PCAP), the Philippine Federation of Pest Management Operators (PFPMOA) and the Philippine Association of Building Administrators (PABA). Some of their numerous clients include the operations for MRT Line 3, LBL Industries (Eastwood City, Libis), Chalifer Builders (Caloocan City), Wee Nam Kee and Café Mediterranean chain of restaurants (NCR) and many others.

With the use of Total Quality Management (TQM) as a tool for continuous improvement, and Integrated Pest Management (IPM), BOAZ Pest Control ensures their clients sustainable and participative pest management. One of BOAZ’s owners and operations manager, April Musa, recounts how she and partner Eric John “EJ” Marinay first began their professional termite control services, hoping to fulfil the need for their services by various homes, schools, and facilities in Camarines Norte before expanding to Manila.

In the beginning, their clients included schools and real estate areas before having the residential, food establishments and food plants clients. April graduated with a degree in Entomology from the University of the Philippines Los Baños in Laguna. She explains that even before she graduated, there already was a high demand for entomologists- proven by the fact that fresh out of college, April was hired as Pest Control Operations and QA Supervisor by a national pest control company. Two years after which, April began a small pest control business servicing hotels, offices, houses, and supermarkets.

When asked about some of the challenges they experienced at BOAZ, April tells us that one of these was how the government no longer regulated pest control services.

“We entered the industry when it is not regulated anymore by any government entity so anybody, licensed or not, as long as they once held a sprayer and conducted any effort on controlling pests, called themselves exterminators.”

Among other problems, including fly-by-nights multiplying by the minute, customers provided with false information regarding their services therefore creating greater scepticism about the industry, as well as competition. April shares, “[If] you have the right mix- professionalism through applied science, technology through continuous education, customer service, practical and genuine care to customers- you can create your way to the top.”